FAQ
Q: How long does it take to ship?
A: Please allow about 1-3 weeks to receive your order.
Q: Do you ship internationally?
A: Of Course! We ship worldwide.
How do I place my order?
To place an order:
- Finish adding items to your shopping cart
- You may choose to process through our website checkout or through PayPal.
- If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
- If you wish to continue through PayPal, please click on the PayPal button
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Real Email address
- Real First-Last Name
- Real Address
- Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method.
- You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
- Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@theshoply.com.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details.
Q: Is my personal information secure on your website?
A: Yes! We use SSL security in order to ensure that your personal information is always encrypted & Secured.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase. Or you can track your item live on the Track section.
Q: If I am not satisfied with my purchase, can I get a refund?
A: If you are not satisfied with your purchase for any reason, you may request for an exchange, replacement, or refund within 10 days of receiving the order. Return restrictions are detailed on our Refund Policy page.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.